Email: assetmanagement@hsbc.com.sg
Your feedback is invaluable to helping us serve you – and all our customers – better. It helps us maintain a high standard of service and provide products and services that meet your needs.
If you have a suggestion for us, we want to hear it.
If we missed the mark on something, we want to learn from your experience to make things better. So we record the details of every formal complaint we receive.
We will send you an acknowledgement within 2 business days and continue looking into the matter. We aim to respond to all complaints in full within 14 business days. Some matters may be more complex and therefore take longer to resolve. In these cases, we will keep you updated on our progress.
If you feel we haven't resolved things properly, please tell us. We would appreciate one last chance to put things right. If we've misunderstood something, a further review may help us resolve the complaint to your satisfaction.
Write to us
Send your letter/e-mail to:
HSBC Asset Management (Singapore) Limited
10 Marina Boulevard
Marina Bay Financial Centre
Tower 2 Level 46-01
Singapore 018983
Email: assetmanagement@hsbc.com.sg
We strive to address your concerns to your satisfaction. If, despite our best efforts, the outcome does not satisfactorily meet your expectations, you may consider seeking assistance from the Financial Industry Disputes Resolution Centre (FIDReC).
FIDReC is an independent and impartial alternative dispute resolution institution that assists in the resolution of disputes between consumers and financial institutions. You may contact FIDReC at +65 6327 8878 or submit a complaint at www.fidrec.com.sgwww.fidrec.com.sg This link will open in a new window.
